CHRISTIANAH OGUNDOTUN
Administrative & Customer Service Professional
Ibadan, NG.About
Highly organized and results-driven Mass Communication graduate with a strong background in administrative support and customer service. Proven ability to manage office operations, process transactions, and maintain accurate records, consistently enhancing efficiency and client satisfaction. Seeking to leverage comprehensive communication skills, meticulous attention to detail, and problem-solving abilities to contribute effectively in a dynamic administrative or client-facing environment.
Work
Marval School of Music
|Secretary
Ibadan, Oyo State, Nigeria
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Summary
Managed administrative functions and client relations for a music school, ensuring efficient operations and effective communication.
Highlights
Maintained precise inventory records for musical instruments, ensuring accurate stock levels and supporting operational efficiency.
Safeguarded sensitive organizational and student information, upholding strict confidentiality standards to maintain trust and data integrity.
Provided comprehensive administrative support, streamlining daily operations and enhancing overall office efficiency.
Contributed to marketing and outreach initiatives, effectively increasing program visibility and engagement within the community.
Addressed diverse inquiries regarding programs, tuition, and policies, resolving issues promptly and enhancing client satisfaction.
Rabbit Paint Store
|Secretary/Cashier
Ibadan, Oyo State, Nigeria
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Summary
Managed customer interactions and financial transactions, ensuring accurate record-keeping and a smooth operational flow.
Highlights
Managed high-volume customer inquiries via phone and email, resolving issues efficiently to maintain positive client relationships.
Processed numerous customer transactions, including orders and payments, ensuring accuracy and efficient financial reconciliation.
Maintained meticulous customer records and sales databases, enhancing data accuracy and supporting informed business decisions.
Cultivated an organized and efficient work environment, optimizing workflow and enhancing overall team productivity.
Tansian University Liaison office
|Front Desk Officer
Ibadan, Oyo State, Nigeria
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Summary
Served as the primary point of contact for a university liaison office, managing visitor experience and information dissemination.
Highlights
Warmly greeted and directed all visitors and clients, creating a professional and welcoming first impression for the university.
Provided timely and accurate information and assistance to clients, effectively resolving inquiries and enhancing their overall experience.
Accurately maintained detailed logs, reports, and digital records, ensuring data integrity and facilitating efficient information retrieval.
Proactively addressed client needs and concerns, consistently achieving high levels of customer satisfaction through attentive service.
Education
The Polytechnic, Ibadan
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Higher National Diploma
Mass Communication
The Polytechnic, Ibadan
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National Diploma
Mass Communication
Skills
Customer Service
Excellent Customer Service Skills, Client Relations, Inquiry Resolution, Customer Satisfaction.
Time Management
Time Management Skills, Deadline Management, Organizational Efficiency.
Teamwork
Team Player, Collaboration, Cross-functional Support.
Leadership
Leadership Skills, Guidance, Mentorship.
Administrative Skills
Administrative Support, Office Management, Record Keeping, Data Entry, Inventory Management, Confidentiality.
Problem Solving
Problem Solving Skills, Issue Resolution, Critical Thinking.
Software Proficiency
Microsoft Office, Data Management Systems.